Support

For post-purchase, ongoing support please email [email protected]

SOFTWARE

Our software suite was developed for ease of use. 

The current version of the PC software is V2.0.01. Mac Software current version V1.0.02 (minimum OS requirement 10.15.)

The latest version includes a trimming tool for creating exportable video clips.

User instructions on how to retrieve and playback data from the EITS unit

1. Equipment needed will be the  EITS security access tool, an SD card, and a card reader.
2. The Eye In The Sky software application must be installed on the computer.
3. Using the EITS access tool, carefully unscrew and open the access panel.
4. Push down gently on the SD card to release it from the housing, then carefully remove the SD card.
5. Insert the card into the SD card reader  (It is recommended that the user has a second SD card ready to install at this time)
6. Insert the SD card reader into the computer and run the EITS software application.
7. Select “playback” on the main menu
8. Select “load file” on the playback menu and locate the desired video file session.

FIRMWARE

The current version of EITS Firmware is V0121

User instructions on how to update the Firmware:

1. Download firmware update v0121 from LINK onto an SD card.
2. Ensure the EITS device is OFF (no lights)
3. Install the SD card into the device.
4. Power on via the aircraft master power switch and allow the device to boot as normal.

There is no indication the update is happening – allow approx. 10 seconds and for all 3 green lights to come on. The device is now ready to record. 

SERVICE ADVISE BULLETIN 01

click here to read DATA COLLECTION ISSUES - AS-01 

Reported problems with data corruption, incorrect file date and lost data. 

SERVICE ADVISE BULLETIN 02

click here to read MAINTENANCE DEACTIVATION SA-02 

Loss of flight data and battery discharge during maintenance 

SERVICE ADVISE BULLETIN 03

click here to read  INDUCED NOISE IN AIRCRAFT AUDIO SYSTEM and/or VHF RADIO FROM EITS CAMERA SA-03 

there have been some reports of Radio/ Audio noise being generated from the EITS camera. Especially in the lower VHF comm frequencies. when the EITS camera is in close proximity to a VHF antenna this issue has been observed.